Tracking order

At AwanDene, we want you to stay informed about your order from the moment it leaves our warehouse until it arrives at your doorstep. This page explains how to track your shipment and what to do if you need assistance.

How Order Tracking Works

  1. Order Confirmation

    Once you place an order for Shirts, Skirts, Pants & Trousers, you will receive an order confirmation email at the address provided during checkout. This email confirms that we have received your order and are preparing it for shipment.

  2. Shipping Confirmation

    When your order is dispatched, we will send you a shipping confirmation email. This email includes your tracking number and a link to the carrier's tracking page, if available.

  3. Tracking Number

    Your tracking number is a unique identifier assigned by the carrier. It allows you to monitor the status and location of your package as it moves through the delivery network.

  4. Track Your Package

    You can track your package directly on the carrier's website using the tracking number provided. If you prefer a single place to monitor multiple carriers, you can use a third-party tracking service such as 17TRACK.

  5. Delivery Updates

    Carriers typically provide status updates such as "In Transit," "Out for Delivery," and "Delivered." These updates help you estimate when your order will arrive.

Using a Third-Party Tracking Service

If you are unsure which carrier is handling your shipment or want to track multiple packages in one place, you can use a reliable third-party tracking website. One widely used option is 17TRACK.

How to use 17TRACK:

  1. Go to https://www.17track.net .
  2. Enter your tracking number in the search field.
  3. If the carrier is not automatically detected, select the correct carrier from the list.
  4. Click "Track" to view the latest status and location of your package.
  5. You can also create a free account on 17TRACK to save multiple tracking numbers and receive email notifications, but an account is not required to track a single package.

What to Do If Your Tracking Information Is Not Updating

  • Allow 24 to 48 hours after receiving your shipping confirmation for the tracking information to appear in the carrier's system.
  • If the tracking status has not changed for several days, the package may be in transit between sorting facilities. This is normal for some shipping methods.
  • If the tracking information shows "Delivered" but you have not received your package, check with neighbors or your local post office, as the carrier may have left it in a secure location.
  • If you still need help, contact us at [email protected] with your order number and tracking number. Our team will assist you in locating your shipment.

Contact Us

If you have any questions about tracking your order or need further assistance, please email us at [email protected]. We are happy to help you with your Shirts, Skirts, Pants & Trousers order.