Shipping policy
At AwanDene, we are committed to delivering your orders accurately and efficiently. This Shipping Policy outlines the terms and conditions for shipping on all purchases made through our online store.
Shipping Method
We offer a single shipping method: Standard Shipping. All orders are processed and shipped via this method. We do not offer expedited, overnight, or alternative shipping options at this time.
Shipping Rates
Shipping charges are calculated based on the total weight of your order and the destination address. The exact shipping cost will be displayed at checkout before you complete your purchase.
Please note: We do not offer free shipping on any orders. All orders are subject to shipping fees.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Processing occurs on business days only (Monday through Friday, excluding holidays). You will receive a confirmation email once your order has been shipped.
Estimated Delivery Time
After processing, Standard Shipping typically delivers within:
- Domestic orders: 5–10 business days
- International orders: 10–20 business days
Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays, customs processing, or weather conditions.
Shipping Destinations
We currently ship to addresses within the regions listed at checkout. If your location is not available during checkout, we unfortunately cannot ship to that destination at this time.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the status of your delivery through the carrier’s website.
Incorrect or Incomplete Addresses
Please ensure that your shipping address is accurate and complete before placing your order. AwanDene is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an address error, we will contact you to arrange reshipment. Additional shipping charges may apply.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us at [email protected] within 14 days of the expected delivery date. We will work with the carrier to resolve the issue. Please retain all packaging materials and photos of any damage for claim purposes.
Customs, Duties, and Taxes
For international orders, customs fees, import duties, and taxes may be imposed by your local government. These charges are the responsibility of the recipient and are not included in the order total or shipping fees. AwanDene has no control over these charges and cannot predict their amount. Please contact your local customs office for more information.
Contact Us
If you have any questions about our Shipping Policy or your order’s shipment, please email us at [email protected]. We aim to respond within 1–2 business days.