Refund policy

Refund Policy

At AwanDene, we are committed to ensuring your satisfaction with every purchase. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for items purchased from our online store, including Shirts, Skirts, Pants & Trousers.

1. Eligibility for Refunds

To be eligible for a refund, please ensure that:

  • The request is made within 14 days of receiving your order.
  • The item is unused, unworn, and in the same condition that you received it.
  • The item is in its original packaging with all tags attached.
  • Proof of purchase is provided (order confirmation email or receipt).

2. Non-Refundable Items

The following items are not eligible for a refund:

  • Items marked as final sale or clearance.
  • Gift cards.
  • Items that have been worn, washed, altered, or damaged after delivery.
  • Items returned without prior authorization.

3. How to Request a Refund

To initiate a refund request, please contact us at [email protected] with the following information:

  • Your order number.
  • The item(s) you wish to refund.
  • The reason for the refund request.

Our team will review your request and respond within 3–5 business days with further instructions.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the item received is defective or incorrect. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Refund Processing

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7–10 business days. Processing times may vary depending on your payment provider.

6. Late or Missing Refunds

If you have not received your refund within the stated timeframe, please:

  • Check your bank account or payment provider again.
  • Contact your credit card company or bank, as processing times may vary.
  • If the issue persists, contact us at [email protected].

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please request a refund for the original item and place a new order.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the item and your order number. We will arrange a replacement or refund at no additional cost to you.

9. Policy Updates

AwanDene reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.

10. Contact Us

If you have any questions about our Refund Policy, please reach out to us at [email protected]. We are here to help.